Customer Service Orders
Can I return an item?
Items can be returned and refunded minus a handling fee in a good condition, un-used and un-opened. The return delivery charge will not be refunded unless the return is due to damaged goods or a mistake by SG World Ltd.
Credit Notes will be processed once the goods are received back by us, and until this time, they remain your property. We highly recommend using a 'signed for' return delivery service such as Royal Mail Recorded Delivery.
Imprinted and Special made to order items will not accepted for return under any circumstances.