Customer Service FAQ

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What is the minimum order quantity?

Can I change my order?

How can I pay with a credit or debit card?

Can I pay by invoice?

How can I pay with a purchase order?

Is my payment secure?

If paying by credit or debit card, will my card details be secure?

How can I pay for my order with Paypal?

Do I need an account to order from SG World?

How do I update my account information?

Can I change my order?

How do I re-order a product?

How do I check my order status?

Will I receive an invoice?

What are my delivery options?

Can I change delivery type?

Can I change the delivery address?

Can I return an item?

How will my goods be delivered?

Do you deliver overseas or outside of the UK?

How do I edit a shipping address

How do I add a new shipping address?

How do I add a new billing address?

How do I book an appointment?

How do I order a brochure?

How can I pay for my order?

Does SG World have an environmental policy?

What if my order hasn’t arrived?

Where is SG World located?

What if my parcel is damaged or part of it is missing?

What if I received the wrong product?

Orders FAQ

Can I change my order?

How can I pay with a credit or debit card?

Can I change delivery type?

What is the minimum order value?

What is the minimum order quantity?

Will I receive an invoice?

How will my goods be delivered?

Do you deliver overseas or outside of the UK?

What if my order hasn't arrived?

Can I change the delivery address?

If paying by credit or debit card, will my card details be secure?

How do I place an order?

Can I cancel my order?

Is my payment secure?

Is my credit card information securely stored?

How do I update my account information?

How do I add a new billing address?

How do I edit a shipping address?

How do I edit or update a billing address?

How do I check my order status?

How do I re-order a product?

How do I see my past orders?

What are my delivery options?

How can I pay for my order?

How can I pay with PayPal?

Can I pay by invoice?

Delivery FAQ

Can I change delivery type?

How will my goods be delivered?

Do you deliver overseas or outside the UK?

What if my order hasn't arrived?

Can I change the delivery address?

What if my parcel is damaged or part of it is missing?

What if I received the wrong product?

Can I return an item?

How do I update my account information?

How do I add a new shipping address?

How do I add a new billing address?

How do I edit a shipping address?

How do I edit or update a billing address?

What are my delivery options?

Legislation FAQ

What are some of the outcomes for not complying with Health & Safety legislation?

What legislation says equipment must be maintained and in good repair?

How often do fork lift trucks need to have an official inspection (called a Thorough Examination)?

Is a risk assessment a legal requirement?

What does documenting a risk assessment entail?

When does a scaffold legally have to be inspected?

Do schools legally need to report to the HSE if a pupil has been hospitalised following an incident at school?

What is an F2508 form?

Health and Safety FAQ

What are some of the outcomes for not complying with Health & Safety legislation?

Who normally has responsibility for inspecting a piece of machinery with the SG World inspection pads?

Where can I find published best practices for Health and Safety?

What legislation says equipment must be maintained and in good repair?

What legislation specifies how often a scaffold should be inspected?

What health and safety regulations cover lifting equipment?

How often do fork lift trucks need to have an official inspection (called a Thorough Examination)?

What is the most recently published average fine for health and safety related convictions in the workplace?

What does PPE stand for?

What legislation states that employers have to provide Health & Safety instruction to any non-employees on site?

Is a risk assessment a legal requirement?

At what size would a company be legally required to document a risk assessment?

What does documenting a risk assessment entail?

What does "competent" mean with regards to Health & Safety and equipment inspection?

What are the benefits of using SG World’s Incident Reporting system?

What are the benefits of using SG World’s Inspection systems?

How often should fork lift trucks be inspected?

How many inspections can be carried out using an SG World inspection pad?

When does a scaffold legally have to be inspected?

How many scaffold inspections can I carry out with the Scaffold Inspection Kit?

What group sets industry standards for the use of warehouse racking?

What is the most common cause of damage to warehouse racking?

What are some of the benefits of the SG World Visitor Management system?

What is a Contractor Authorisation to Work system?

What high risk activities identified by the HSE are covered by SG World’s Contractor Permit to Work system?

What information should be recorded every day on my Contractor Authorisation to Work register?

What are the sections of the SG World Permit to Work system?

How many copies do I need of a permit to work and where should they be stored?

What are the benefits of recording the location of a pupil’s bump or bruise on an Incident Reporting System?

Do schools legally need to report to the HSE if a pupil has been hospitalised following an incident at school?

What is an F2508 form?

Contractor Management FAQ

What does documenting a risk assessment entail?

What printing processes are available in the production of personalised lanyards?

What is a Contractor Authorisation to Work system?

How long should each Contractor Authorisation to Work pass be valid for?

What high risk activities identified by the HSE are covered by SG World’s Contractor Permit to Work system?

What information should be recorded every day on my Contractor Authorisation to Work register?

Is a Permit to Work a legally required document?

What are the sections of the SG World Permit to Work system?

How many copies do I need of a permit to work and where should they be stored?

What are the benefits of SG World’s Contractor Authorisation to Work system?

What brochures can I order?

Visitor Management FAQ

What printing processes are available in the production of personalised lanyards?

How many magnetic strips can I have on my ID card?

Can SG World print me customised ID cards?

What is the size of a custom ID card?

What are the limitations for ID card printing at SG World?

What information should be included on an ID card?

What are some of the benefits of the SG World Visitor Management system?

Why should I have my visitors sign their visitor pass?

What type of Health & Safety information do organisations have to provide their visitors?

How many visitor passes are included in a stock SG World visitor management system?

Can I have my name or company logo on my visitor pass system?

What is the minimum number of paper visitor passes I can purchase with an SG World visitor management software solution?

What types of different visitor badges can Vis-IT Ed produce?

What are the advantages of an electronic visitor management system?

How do electronic visitor management systems create a fire register or emergency fire report?

Inspection FAQ

Who normally has responsibility for inspecting a piece of machinery with the SG World inspection pads?

What legislation says equipment must be maintained and in good repair?

What legislation specifies how often a scaffold should be inspected?

What health and safety regulations cover lifting equipment?

How often do fork lift trucks need to have an official inspection (called a Thorough Examination)?

What are the benefits of using SG World’s inspection systems?

How often should fork lift trucks be inspected?

How many inspections can be carried out using an SG World inspection pad?

When does a scaffold legally have to be inspected?

How many scaffold inspections can I carry out with the Scaffold Inspection Kit?

What group sets industry standards for the use of warehouse racking?

What is a MEWP?

Education FAQ

What are the benefits of using SG World’s Incident Reporting system?

What are the benefits of recording the location of a pupil’s bump or bruise on an Incident Reporting System?

Do schools legally need to report to the HSE if a pupil has been hospitalised following an incident at school?

What is an F2508 form?

Where is a key control system most effective?

What types of different visitor badges can Vis-IT ED produce?

Accessories FAQ

What printing processes are available in the production of personalised lanyards?

What is dye sublimation?

What is screen printing?

What printing process is used to produce pre-printed stock lanyards?

Software FAQ

What does the IT in SG World software solutions stand for?

What is the minimum number of paper visitor passes I can purchase with an SG World visitor management software solution?

What types of different visitor badges can Vis-IT ED produce?

What are the advantages of an electronic visitor management system?

How do electronic visitor management systems create a fire register or emergency fire report?

Have you got a question about AudIT asset management software?

What is the Service Level Agreement (SLA) for your Electronics support?

Site Help FAQ

How do I compare products?

Is my credit card information securely stored?

How do I edit a product review?

Where can I see my product review?

How do I add a new shipping address?

How do I add a new billing address?

How do I edit a shipping address?

How do I edit or update a billing address?

How do I tag a product?

Where can I see my product tags?

How do I check my order status?

How do I re-order a product?

How do I see my past orders?