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Bepsoke, imprinted and special made to order items will not be accepted for return under any circumstances.
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CUSTOMER SERVICE FAQ
What is the minimum order value?
The minimum order value is £20.
What is the minimum order quantity?
We do not have a minimum order quantity only a minimum order value of £20
Can I change my order?
Once you have clicked 'place order' in the shopping cart your order cannot be amended. If you have made a mistake or wish to change delivery type then you should contact us at web-orders@sgworld.com
How can I pay with a credit or debit card?
To pay via credit and debit card simply choose Credit Card during the Payment Method stage of the checkout process. Card payments are secured by Shopify Paments and we accept Visa, Mastercard & Maestro.
Can I pay by invoice?
Yes, you can pay by invoice. If you are an existing customer, just enter your PO number in the Special Instructions box at checkout. If you are a new customer, simply enter your purchase order number in the Special Instructions box and choose "New Credit Account" at checkout. SG World will set your company up on our system using the details you provide.
How can I pay with a purchase order?
To pay via a purchase order, f you are an existing customer, just enter your PO number in the Special Instructions box at checkout. If you are a new customer, simply enter your purchase order number in the Special Instructions box and choose "New Credit Account" at checkout. SG World will set your company up on our system using the details you provide.
Is my payment secure?
Yes, your payment is securely processed using Shopify Pay. Find out more about Shopify security procedures on the Shopify Pay website.
How can I pay with PayPal?
We accept PayPal as a Payment Method and it can be used when you see the PayPal payment button on the screen. If you need to discuss alternative payment methods please contact our Customer Service team on 01270 588211 or email on web-enquiries@sgworld.com
Do I need an account to order from SG World?
It is optional to have an online account, however it allows you to see all your previous purchases and is recommended.
How do I update my account information?
To update your account information, login to your account or click on My Account. You will then open your dashboard and can update your shipping or billing information, add a new payment method or subscribe to our newsletter.
Can I change my order?
Once you have clicked 'place order' in the shopping cart your order cannot be amended. If you have made a mistake or wish to change delivery type then you should contact us at web-orders@sgworld.com
How do I check my order status?
Will I receive an invoice?
Yes all orders will receive an invoice.
What are my delivery options?
We currently offer the following two delivery options:
Standard 3-4 Days
Express 1-2 Days
Can I change delivery type?
Once you have clicked 'complete order' in the shopping cart your order cannot be amended. If you have made a mistake or wish to change delivery type then you should contact us at web-orders@sgworld.com.
Can I change the delivery address?
Your delivery address can be changed if your order has not been processed by our despatch team. Please contact us at web-orders@sgworld.com or telephone 01270 588211.
Can I return an item?
Items can be returned and refunded minus a handling fee in a good condition, un-used and un-opened. The return delivery charge will not be refunded unless the return is due to damaged goods or a mistake by SG World Ltd.
Credit Notes will be processed once the goods are received back by us, and until this time, they remain your property. We highly recommend using a 'signed for' return delivery service such as Royal Mail Recorded Delivery.
How will my goods be delivered?
Your goods will be delivered by FedEX or Royal Mail for smaller parcels or ID Cards.
Do you deliver overseas or outside of the UK?
No, we only deliver to UK Mainland only, for international orders please call 01270 588211
How do I change my shipping address?
To edit your shipping addresses, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
Once you have placed an order, your order cannot be amended. If you have made a mistake or wish to change the delivery address please open a Support Ticket or contact web-orders@sgworld.com for further assistance.
How do I add a new shipping address?
To add a new shipping addresses, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
How do I add a new billing address?
To add a new billing address, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
How do I book an appointment?
You can book an appointment with a member of our national sales force by clicking Arrange a Call at the top of any page and filling out your details. A member of our Customer Service team will be in contact within 24 hours for requests received during business hours to arrange an appointment at a time convenient to you.
How do I order a brochure?
You can order a brochure by clicking Request a Brochure at the top of any page and filling out your details. A brochure will be posted to you within 24 hours for requests received during business hours.
How can I pay for my order?
You can pay for your order using the following methods of payment:
- credit card
- debit card
- PayPal
- Purchase order.
Does SG World have an environmental policy?
Yes, SG World has an environmental policy. You can view our Environmental Policy in the Why Us menu.
What if my order hasn’t arrived?
If your order has not arrived within the date range provided with your shipping option, please contact us at web-orders@sgworld.com.
Where is SG World located?
SG World Head Offices are located in Crewe, Cheshire. We also have offices in London and Dublin, Germany, Belgium and USA, and a national sales force which can visit you at your convenience. Click here to contact us.
What if my parcel is damaged or part of it is missing?
If your parcel is damaged or any part is missing then contact us at ncr@sgworld.com.
What if I received the wrong product?
If your order does not contain what you ordered then contact us at ncr@sgworld.com
ORDERS FAQ
Can I change my order?
Once you have clicked 'place order' in the shopping cart your order cannot be amended. If you have made a mistake or wish to change delivery type then you should contact us at web-orders@sgworld.com
How can I pay with a credit or debit card?
To pay via credit and debit card simply choose Credit Card during the Payment Method stage of the checkout process. Card payments are secured by Shopify Paments and we accept Visa, Mastercard & Maestro.
Can I change delivery type?
Once you have clicked 'complete order' in the shopping cart your order cannot be amended. If you have made a mistake or wish to change delivery type then you should contact us at web-orders@sgworld.com.
What is the minimum order value?
The minimum order value is £20.
What is the minimum order quantity?
We do not have a minimum order quantity only a minimum order value of £20
Will I receive an invoice?
Yes all orders will receive an invoice.
How will my goods be delivered?
Your goods will be delivered by FedEX or Royal Mail for smaller parcels or ID Cards.
Do you deliver overseas or outside of the UK?
No, we only deliver to UK Mainland only, for international orders please call 01270 588211 (option 1).
What if my order hasn’t arrived?
If your order has not arrived within the date range provided with your shipping option, please contact us at web-orders@sgworld.com.
Can I change the delivery address?
Your delivery address can be changed if your order has not been processed by our despatch team. Please contact us at web-orders@sgworld.com or telephone 01270 588211 (option 1).
If paying by credit or debit card, will my card details be secure?
Your credit card details are not stored or viewed by us at any time. Your credit card details are stored by Shopify PAY our payment gateway provider.
How do I place an order?
To place an order, go to the page of the product you would like to purchase and select the quantity you would like from the pull-down menu. Choose "Add to Basket" to continue shopping, or "Express Checkout" to purchase the product right away.
Some products are not available to purchase online; you can request a quote and a member of Customer Service will be in contact to assist you further.
Can I cancel my order?
Once you have placed an order it cannot be cancelled as the order process will have started immediately. We may be able to stop postage if you contact us in time, but if payment has been made, cancelling the order may incur a restocking fee.
How do I update my account information?
To update your account information, login to your account or click on My Account. You will then open your dashboard and can update your shipping or billing information, add a new payment method or subscribe to our newsletter.
How do I add a new billing address?
To add a new billing address, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
How do I change my shipping address?
To edit your shipping addresses, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
Once you have placed an order, your order cannot be amended. ;If you have made a mistake or wish to change the delivery address please open a Support Ticket or contact web-orders@sgworld.com for further assistance.
How do I edit or update a billing address?
To edit your billing addresses, visit the Address Book in Your Account. You will be able to add a new shipping or billing address, or edit an existing shipping or billing address.
How do I check my order status?
How do I re-order a product?
If you would like to re-order a product you can do so by visiting My Orders in your account. You can select a past order and click 'Re-order' to have the same products and quantities added to your basket. If you would like to make any changes please do so in your basket before checking out.
How do I see my past orders?
You can review past orders, or check the status of new orders, in your account under the Dashboard or by visiting My Orders. You can view invoices from past orders, see the status of ongoing orders, or select a past order and re-order products which you have purchased in the past from our website.
What are my delivery options?
We currently offer the following three delivery options:
Standard 3-4 Days
Express 1-2 Days
How can I pay for my order?
You can pay for your order using the following methods of payment: credit card, debit card, PayPal, or with a purchase order.
How can I pay with PayPal?
We accept PayPal as a Payment Method and it can be used when you see the PayPal payment button on the screen. If you need to discuss alternative payment methods please contact our Customer Service team on 01270 588211 or email on web-enquiries@sgworld.com
Can I pay by invoice?
Yes, you can pay by invoice. If you are an existing customer, just enter your PO number in the Special Instructions box at checkout. If you are a new customer, simply enter your purchase order number in the Special Instructions box and choose "New Credit Account" at checkout. SG World will set your company up on our system using the details you provide.
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