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Can I return an item?

Items can be returned and refunded minus a handling fee in a good condition, un-used and un-opened. The return delivery charge will not be refunded unless the return is due to damaged goods or a mistake by SG World Ltd.

Credit Notes will be processed once the goods are received back by us, and until this time, they remain your property. We highly recommend using a 'signed for' return delivery service such as Royal Mail Recorded Delivery.

Imprinted and Special made to order items will not accepted for return under any circumstances.

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