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a)     All orders are accepted by SG World subject to these Conditions. Where special conditions contained in the Buyer's Order Forms are:

i.           at variance with these conditions, SG World's conditions shall prevail.

ii.           in addition to these conditions, the Buyer's conditions shall not apply unless expressly agreed otherwise in writing by SG World in which event any such agreement shall apply on the particular order concerned, except where SG World agrees otherwise.

b)     All orders are despatched ex-factory and all amounts invoiced are due within 30 days of invoice date.

c)     SG World offers trade credit facilities subject to the receipt of satisfactory trade references and/or the obtaining of satisfactory credit references from an established credit reference agency.
        SG World reserves the right to refuse or withdraw such facilities at any time.

d)     SG World reserves the right to share its trading details with established credit reference agencies.

e)     SG World will be entitled to perform or make delivery of Services and/or Goods by instalments and to invoice the Customer for each instalment performed or despatched.
        Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.


All orders are subject to final acceptance by the factory.


All orders are accepted with the understanding that invoices will be rendered at the prices prevailing at the time of receipt at the factory. Prices are subject to change and are based upon published price lists and will be accepted accordingly.


Carriage is charged separately in line with our prevailing published tariff.


Delivery or despatch dates cannot be guaranteed. An honest and sincere effort will always be put forth to meet your requested delivery date(s). The failure to meet this date(s) on an order does not constitute sufficient reason for cancellation or refusal of the final finished product. All agreements for deliveries and acceptances of orders are contingent upon strikes, accidents, fire or flood damage or any other cause beyond our control.


a)     Orders accepted by SG World cannot be cancelled by the buyer without SG World's consent. Such consent will only be given on terms which will fully indemnify SG World against loss arising from such cancellation.

i.           Goods supplied by SG World cannot be returned or exchanged without SG World's prior consent. Such consent if given will be on the following terms:

ii.           The buyer will provide the number and date of the relevant invoice.

iii.           The goods must be in perfect condition and in unbroken packages.

iv.           A 15% re-handling charge will be made.

v.           The return of the goods must be requested by the buyer within thirty days of the invoice date (unless the goods were incorrectly shipped by SG World).

b)     Imprinted or special made-to-order items will not be accepted for return under any circumstances.


No liability will be accepted by SG World in respect of any claim arising out of damage to goods in transit. SG World may however in its absolute discretion agree to compensate the buyer in whole or in part in respect of any such damage which is proved to have occurred.


The following trade customs have been in wide use for years and have been adopted by SG World.

a)     Quantities delivered: Overruns and underruns of special made-to-order printed products not to exceed 10% of the quantity ordered. Invoicing shall be for the actual quantity within the 10% limit.

b)     Negatives and plates: Negatives, positives, plated and other items, including images and designs created by SG World, shall remain our exclusive property.

c)       Quotation: Quotations are only for work according to the original specifications and detailed copy must accompany the request. If, through customers error, or change of mind, work has to be done a second time or more, such extra work shall carry an additional charge at prevailing rates for work performed. Factory quotations are limited to acceptance within a sixty day period or less upon notification.

d)     Customer’s property: All customers property that is stored with SG World is at customers risk, and SG World is not liable for any damage or loss. It is understood that the gratuitous storage of customers property is solely for the benefit of the customer.

e)     Warehousing and Call-off orders: Where orders involve warehousing for subsequent delivery, the following conditions apply:-

i.           the first delivery must represent at least 20% of the total order.

ii.           if all goods have not been called-off within 12 months of the original order, then disposal instructions will be requested and any remaining goods will be due for immediate payment.

iii.           if no disposal instructions are received, then an ad valorem charge of 1.5% per month will be made and the goods will be destroyed after 3 months.


The minimum order value is £20.00. If an order is placed below this value it will incur an administration charge increasing the value to £20.00.


A charge may be made to cover any additional work involved where copy supplied is not clear and legible.


Proofs of all work may be submitted for customer's approval and the printer shall incur no liability for any errors not corrected by the customer in proofs submitted. Customer's alterations and additional proofs necessitated thereby shall be charged extra. When style, type, or layout is left to the printer's judgement, charges therefrom made by the customer shall be charged extra.


Payment of all sums due by the buyer to SG World shall be made within 30 days of the invoice date and interest will be paid by the buyer to SG World and on all sums outstanding beyond this period at the calendar monthly rate of 1%.


Ownership of goods referred to on our order confirmation and invoice remains with our company until paid for in full.


It is the Company policy not to accept any payments in cash for amounts exceeding £500. Cash is defined as notes, coins and traveller’s cheques in any currency. This policy does not apply to payments made by BACS, credit card, cheques or any other electronic method of money transfer.

September 2009